Refund Policy

Overview

Suite C Coffee Co. offers a no-hassle process for return, refund, and order concerns. Because coffee is a consumable food product, the appropriate solution depends on the condition of the product and the reason for the request. Contact us before returning anything so we can review the order and provide instructions. This policy does not limit any rights available under applicable law.

Wrong, damaged, or defective orders

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly through the Contact page. Include your order number and a description of the issue. We may request photographs of the product and packaging so we can resolve the issue with the carrier or fulfillment provider.

Packaging and label variations

A variation in packaging or label design alone does not make an item defective or incorrect, provided the coffee, roast, net weight, and other purchased product specifications match the order. If the product itself differs materially from what was ordered, please contact us so we can resolve the issue. This provision does not limit any rights available under applicable law.

Other return requests

For change-of-mind or preference-based requests, contact us to discuss available options. Products should be unopened, unused, and in their original packaging unless the concern involves quality, damage, or an incorrect item. Because coffee is consumable, opened products ordinarily cannot be returned unless they are defective, damaged, incorrect, or otherwise approved by Suite C Coffee Co.

Return authorization

Do not mail a product back until Suite C Coffee Co. has approved the return and provided instructions. Returns sent without authorization may be delayed or may not be eligible for reimbursement.

Available resolutions

After reviewing a request, we may offer a replacement, refund to the original payment method, store credit, or another agreed solution, depending on the circumstances and applicable law.

Order cancellations

Contact us as soon as possible if you need to cancel or change an order. We will try to help, but an order cannot be canceled after it has been processed or shipped. If a cancellation is approved after payment, the refund will be sent to the original payment method.

Refund processing

Approved refunds are issued to the original payment method unless another method is agreed or required by law. After we issue a refund, your bank or payment provider may need additional time to post it to your account.

Shipping charges and return shipping

Original shipping charges are not ordinarily refundable unless the order was incorrect, damaged, defective, or the refund is otherwise required by law. If the issue was caused by Suite C Coffee Co., we will provide instructions for reasonable return-shipping costs. For other approved returns, return-shipping responsibility will be confirmed before the product is sent back.

Delivery problems

If tracking shows a delivery problem, or an order does not arrive within the expected timeframe, contact us so we can review the shipment. We may need to confirm the delivery address or complete a carrier inquiry before issuing a replacement or refund.

Shipping area and rates

We ship within the lower 48 United States. Shipping outside this area may be available by quote. Shipping rates are subject to change with carrier market prices and will not be marked up beyond the actual rate charged. Current shipping charges are displayed during checkout and control over any previously published estimate.

Contact

To request help with a return, refund, cancellation, or delivery concern, use the Contact page. Include your name, order number, and a brief description of the issue.